Travel sellers are sending customers disingenuous emails about the new DOT fare quote rules. Spirit Airlines’ fear-mongering email is typical of the false victimhood that hucksters hide behind these days.
When businesses charge customers more for the “good” variety of their product, they are admitting their core product is substandard.
On the first day of this month, the New York nightmare happened to me. The apartment beneath me caught fire. The girl who lives there wasn’t at home, but I’m lucky I was, because I had just returned from three weeks away. I’m fortunate my apartment wasn’t empty, because I smelled the smoke, then I… Read more »
A friend recently gently accused me of being too vocal on Twitter about bad customer service. “Do I henpeck too much?” I asked her. “It’s what makes you you,” she said. “Keep pecking.” Being a consumer reporter is one of the things I do. Being a travel writer, too, is a form of consumer reporting…. Read more »
Last week, I caught Delta trying to charge me more for a flight found when I was signed into its system. The same flight was $79 cheaper when I wasn’t signed into its system. In its response to me, Delta doesn’t deny that it delivered two conflicting prices to me. But Delta claims that the difference… Read more »
Take a look at the screen grab below. To the left is an air ticket priced by a passenger who is signed in as a Delta Air Lines frequent flier. To the right is the same itinerary, except this one is quoted on a separate Web browser, without signing in. They were priced at the… Read more »
I recently wrote about bloggers who seek to elevate themselves by launching unprovoked attacks on other writers in their field. As if on cue, someone has tried it with me. A British writer, whom I have never met nor named in any of my published work, went after me for the warning I wrote for… Read more »