July 2011

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The three excuses airlines use to weasel out of anything

Last week, I caught Delta trying to charge me more for a flight found when I was signed into its system. The same flight was $79 cheaper when I wasn’t signed into its system. In its response to me, Delta doesn’t deny that it delivered two conflicting prices to me. But Delta claims that the difference… Read more »

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Delta charges more for signing in as a frequent flier

Take a look at the screen grab below. To the left is an air ticket priced by a passenger who is signed in as a Delta Air Lines frequent flier. To the right is the same itinerary, except this one is quoted on a separate Web browser, without signing in. They were priced at the… Read more »